Quantoxt Inc.

Refund Policy

Last updated: April 15, 2026

1. Overview

We stand behind our work. If we fail to deliver the agreed scope, you are entitled to a refund. This policy explains how refunds work.

2. Before Build Starts

If you cancel before we begin building, you receive a full refund. No questions asked. "Before build starts" means we have not yet assigned a team or begun writing code for your project.

3. Failed Delivery — 30% Refund

If we fail to deliver the agreed-upon scope within a reasonable timeframe (accounting for any delays caused by late feedback), you are entitled to a 30% refund of the total project cost.

"Failed delivery" means:

  • We do not deliver the core features specified in the agreed scope.
  • We stop responding or abandon the project without completing it.
  • The delivered product does not match the agreed specifications after all included revision rounds.

4. What Is Not a Failed Delivery

  • Minor visual differences that do not affect functionality.
  • Delays caused by late feedback or scope changes requested by you.
  • Features outside the agreed scope that you expected but did not specify.
  • Third-party service outages (e.g., Supabase, Stripe downtime) beyond our control.

5. No Disputes Policy

We do not do disputes or chargebacks. If something is wrong, contact us directly and we will fix it. We prioritize making it right over arguing about it.

Our process:

  • You report the issue via email or your project channel.
  • We acknowledge within 24 hours.
  • We propose a fix or resolution within 48 hours.
  • If we cannot resolve it, the 30% refund applies automatically.

6. How Refunds Are Issued

Refunds are issued to the original payment method within 10 business days of approval. If the original payment method is no longer available, we will arrange an alternative.

7. Scope Changes Mid-Project

If you request additional features during the build, we will quote the additional cost and get your approval before proceeding. These additions are not covered by the refund policy for the original scope — they have their own scope agreement.

8. Contact

To request a refund or report an issue, contact us at billing@quantoxt.com.